Terms of Service

Overview

This website is operated by BETWEEN RITUALS LTD. Throughout the site, the terms ‘the company”, “we”, “us” and “our” refer to BETWEEN RITUALS LTD. BETWEEN RITUALS LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website, purchasing or reserving a product from us and/or signing up to our subscription services, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website.

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least 18 years of age or the age of legal majority in your jurisdiction and are legally capable of entering into a binding agreement.

If you allow a minor to access or use this website, you do so under your supervision and accept responsibility for their use of the website.

You agree not to use our website, products or services for any illegal or unauthorised purpose, and you must not violate any applicable laws in your jurisdiction, including but not limited to intellectual property laws.

You must not transmit any viruses, malicious code or other harmful material that may damage, interfere with or disrupt the operation of the website or the services provided.

We reserve the right to suspend or terminate access to our services if we reasonably believe that these Terms have been breached or that the website is being used in a way that may harm our services, users or systems.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason where reasonably necessary, including where we believe that the use of our services may violate these Terms or applicable laws.

You understand that information you submit to us (excluding payment information) may be transferred over various networks and may be adapted to meet the technical requirements of connecting systems or devices.

All payment information is processed securely through third-party payment providers and is encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, our services, or any content made available through the website without our prior written permission.

You must not misuse the website, attempt to gain unauthorised access to our systems, or interfere with the proper operation of the website or services.

The headings used in these Terms are included for convenience only and do not affect the interpretation of these Terms.

Section 3 - Accuracy, Completeness and Timeliness of Information

We aim to ensure that the information provided on this website is accurate and up to date. However, we do not guarantee that all information available on the website will always be complete, accurate or current.

The content on this website is provided for general information purposes only and should not be relied upon as the sole basis for making decisions without consulting more complete or up-to-date sources of information where appropriate.

Any reliance on the information available on this website is at your own risk.

This website may contain information about products, services or content that may change over time. Some information may become outdated and is provided for reference purposes only.

We reserve the right to modify or update the contents of this website at any time. However, we are not under any obligation to update any information on the website.

You acknowledge that it is your responsibility to check for updates or changes to the website and these Terms.

Section 4 - Modifications to the Service and Prices

Prices for our products may change from time to time. We reserve the right to modify, update or discontinue any part of the website, services or products at our discretion.

Where reasonably possible, we will provide notice of significant changes to our services, products or pricing through the website or other appropriate communication channels.

We shall not be liable for any modification, suspension or discontinuation of the website or services, except where liability cannot be excluded under applicable law.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so under the laws of England and Wales.

Section 5 - Products or Services

Certain products or services may be available exclusively through our website.

Our products may include physical items, digital content or a combination of both, and availability may be limited.

Where applicable, purchases made through the website are subject to our Returns and Refund Policy, including the 14-day cooling-off period that applies to online purchases under UK consumer protection laws.

We make reasonable efforts to display product descriptions, images and colours as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the appearance of the products.

We reserve the right, where reasonably necessary, to:

• limit the availability of our products or services to certain persons, geographic regions or jurisdictions
• limit the quantities of any products or services offered
• modify product descriptions or pricing
• discontinue any product at any time

Such decisions may be made on a case-by-case basis.

All product descriptions, availability and pricing are subject to change.

Where errors occur in product descriptions, pricing or availability, we reserve the right to correct such errors and to cancel or amend orders where necessary, in accordance with applicable consumer laws.

Section 6 - Paid Subscription Term and Payments

From time to time, we may offer the option to reserve a product or join early access before a product becomes generally available.

Where a reservation requires a deposit, the following terms apply.

Section 7 - Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order where reasonably necessary, including where we suspect a breach of these Terms, fraudulent activity or misuse of our services.

We may, at our discretion, limit or cancel quantities purchased per person, household or order. These limitations may apply to orders placed using the same:

• customer account
• payment method
• billing address
• shipping address.

If we need to change or cancel an order, we will attempt to notify you using the contact information provided at the time the order was placed. We may also limit or refuse orders that appear to be placed by resellers, distributors or commercial buyers, where our products are intended for personal use.

You agree to provide current, complete and accurate billing, shipping and contact information for all purchases made through our website. You also agree to promptly update your account information, including your email address and payment details, so that we can complete transactions and communicate with you when necessary.

Further information regarding returns, refunds and exchanges is available in our Returns and Refund Policy.

Section 8 - Optional Tools

Our website may provide access to tools, services or content provided by third parties. We do not control or monitor these third-party tools and are not responsible for their operation, availability or functionality. Any use of third-party tools or services made available through the website is entirely at your own risk and subject to the terms and policies of the relevant third-party provider.

We make no warranties or representations regarding third-party tools and accept no liability for any issues arising from their use.

From time to time, we may introduce new features, tools or services on the website. Such features will also be subject to these Terms of Service.

Section 9 - Third Party Links

Our website may contain links to third-party websites, services or content that are not owned or controlled by BETWEEN RITUALS LTD. These links are provided for convenience or informational purposes only.

We do not review, control or endorse the content, products or services available on third-party websites and we are not responsible for their accuracy, policies or practices.

If you choose to access or interact with any third-party website or service, you do so at your own risk. Any transactions or interactions you enter into with third-party providers are solely between you and the relevant third party.

We encourage you to review the terms, privacy policies and practices of any third-party websites before engaging with them.

Section 10 - User Comments, Feedback and Other Submissions

If you send us feedback, suggestions, ideas, proposals or other materials (collectively referred to as “comments”), whether through the website, email or other communication channels, you agree that we may use such comments to improve our products, services and website.

By submitting comments, you grant us the right to use, reproduce, adapt, publish or distribute those comments without restriction and without obligation to provide compensation. We are not obliged to maintain comments in confidence or to respond to them.

You agree that any comments you submit will not:

• violate any third-party rights, including intellectual property, privacy or publicity rights
• contain unlawful, abusive, defamatory or offensive content
• contain malicious software, viruses or other harmful code
• misrepresent your identity or provide misleading information.

We reserve the right to remove or restrict content that we reasonably believe violates these Terms or applicable laws.

You remain solely responsible for the content and accuracy of any comments you submit.

Section 11 - Personal Information

Your submission of personal information through the website is governed by our Privacy Policy, which explains how we collect, use and protect your personal data. Please review our Privacy Policy for more information.

Section 12 - Errors, Inaccuracies and Omissions

From time to time, information on our website or within our services may contain typographical errors, inaccuracies or omissions. These may relate to product descriptions, pricing, promotions, shipping charges, delivery times or product availability. We reserve the right to correct any such errors, inaccuracies or omissions and to update information or cancel orders where necessary.

Where an error affects an order you have placed, we will attempt to notify you using the contact details provided at the time of purchase. We are not under any obligation to update information on the website except where required by applicable law.

Section 13 - Prohibited Uses

You may not use the website, its content or services:

• for any unlawful purpose or in violation of any applicable laws or regulations
• to infringe the intellectual property rights of BETWEEN RITUALS LTD or any third party
• to harass, abuse, harm, defame, threaten or discriminate against others
• to submit false, misleading or fraudulent information
• to upload or transmit viruses, malicious code or other harmful material
• to collect, harvest or track the personal data of other users without authorisation
• to spam, scrape, crawl or otherwise misuse the website or its content
• to interfere with or circumvent the security, integrity or proper functioning of the website or services.

We reserve the right to restrict or terminate access to the website or services where we reasonably believe that these Terms have been violated.

Section 14 - Disclaimer of Warranties; Limitation of Liability

We aim to provide a reliable and high-quality website and services. However, we do not guarantee that the website or services will always be uninterrupted, secure or error-free. Your use of the website and services is at your own risk. The website and any products or services made available through it are provided on an “as available” basis, except where expressly stated otherwise.

To the fullest extent permitted by law, BETWEEN RITUALS LTD shall not be liable for any indirect, incidental or consequential loss or damage arising from your use of the website, services or products. This may include, for example:

• loss of profits
• loss of revenue
• loss of data
• loss of business opportunities.

However, nothing in these Terms excludes or limits liability where it would be unlawful to do so. In particular, we do not exclude or limit liability for:

• death or personal injury caused by our negligence
• fraud or fraudulent misrepresentation
• any rights you have under applicable consumer protection laws.

To the extent permitted by law, our total liability arising in connection with the use of our website, services or products shall be limited to the amount paid by you for the relevant product or service.

Section 15 - Wellbeing Disclaimer

The products, digital content and materials provided by BETWEEN RITUALS LTD are intended for personal reflection and wellbeing purposes only.

They are not intended to diagnose, treat, cure or prevent any medical or psychological condition and should not be considered a substitute for professional medical, psychological or therapeutic advice.

If you are experiencing mental health difficulties or require professional support, you should seek advice from a qualified healthcare professional.

Section 16 - Intellectual Property

All content on this website, including text, designs, graphics, audio, digital materials, product concepts and other content, is the property of BETWEEN RITUALS LTD or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify or commercially exploit any part of the website or its content without prior written permission.

Section 17 - Indemnification

You agree to indemnify and hold harmless BETWEEN RITUALS LTD, its directors, officers, employees, contractors and service providers from any claims, liabilities, damages, losses or expenses arising from:

• your breach of these Terms of Service
• your misuse of the website or services
• your violation of any applicable law or regulation
• your infringement of the rights of any third party.

This indemnity applies only to the extent that such claims arise from your actions or omissions.

Section 18 - Severability

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable under applicable law, that provision will be deemed severed from these Terms to the extent necessary. The remaining provisions will continue in full force and effect and will not be affected by the removal of the invalid or unenforceable provision.

Section 19 - Termination

These Terms of Service remain in effect unless and until they are terminated by either you or BETWEEN RITUALS LTD. You may terminate these Terms at any time by ceasing to use our website and services. We may suspend or terminate access to the website or services where we reasonably believe that:

• these Terms have been breached;
• the website or services are being misused; or
• continued access may create legal, security or operational risks.

Any obligations or liabilities incurred by either party prior to the termination of these Terms will survive termination to the extent necessary.

Section 20 - Entire Agreement

These Terms of Service, together with any policies or documents referenced on this website (including our Privacy Policy and Cookie Policy), constitute the entire agreement between you and BETWEEN RITUALS LTD regarding your use of the website and services.

They supersede any prior agreements, communications or understandings between you and us relating to the same subject matter. If we do not exercise or enforce any right or provision of these Terms, this does not constitute a waiver of that right or provision.

Any provision of these Terms that is found to be invalid or unenforceable will not affect the validity of the remaining provisions.

Section 21 - Governing Law

These Terms of Service and any separate agreements through which we provide you services shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms of Service or the use of the website shall be subject to the jurisdiction of the courts of England and Wales.

Section 22 - Force Majeure

BETWEEN RITUALS LTD shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control. Such events may include, but are not limited to, natural disasters, supply chain disruptions, strikes, governmental actions, pandemics or failures of telecommunications or infrastructure.

Section 23 - Changes to Terms of Service

We may update or amend these Terms of Service from time to time. The most current version will always be available on this page. Where significant changes are made, we may provide notice through the website or other appropriate communication channels. By continuing to access or use the website or services after updated Terms have been posted, you agree to be bound by the revised Terms of Service. We encourage you to review these Terms periodically.

Section 24 - Contact Information

If you have any questions about these Terms of Service, please contact us at: